Archive for the 'Dialogue' Category

Learning to honor those with whom we disagree

Not since the the Vietnam War era and the presidency of Richard Nixon do I remember Americans being as divided as we are today, a division so emotional that many of us are unable to hear one another yet alone honor the views of  those with whom we disagree.

This problem did not begin with the last presidential campaign, although it intensified it. Nor will it be resolved with new political leadership in Washington, although its symptoms may be tempered.

These essays, from May 2013 and March 2015, address this issue.

“The world is divided into people who think they are right”

Sometime, somewhere, I remember someone observing, “The world is divided into people who think they are right.” 

It’s hard to imagine a more succinct and accurate observation of the human condition and of the source of problems that range from the personal and professional to the political to horrific acts of violence and cruelty among peoples and nations.

The world would be a much better place, I believe, if more conversations began: “What I’m about to say is my truth with a lowercase “t.” It may be wrong or only partially true, so I’m eager to hear your views and am open to being influencing by them…

I encourage you to offer some variation of that simple statement at least once each day and to listen deeply in the spirit of dialogue with an open mind to the views of others.

I am confident that not only will the quality of your relationships improve, but that you will be happier and more influential in all realms of your life. 

That’s a substantial payoff from adopting the belief that there may be a number of valid points of view and beginning conversations with an invitation to explore that possibility.

Strong opinions, weakly held

Learn how to fight as if you are right and listen as if you are wrong: It helps you develop strong opinions that are weakly held. —Gretchen Rubin

While it is essential that leaders have clear, well-defined beliefs and ideas that guide their work, it is also essential that those beliefs and ideas are open to influence by respected colleagues.

That means that leaders do both the intellectually-demanding work of forming clear, well-considered points of view and the interpersonally-demanding work of holding them loosely.

Because our views are often influenced by psychological and emotional forces of which we are not fully aware, both their formation and alteration is seldom fully rational.

That means that altering our views based on evidence and logic rather than vigorously defending them until death typically requires a high level of emotional intelligence.

How do you decide when to maintain your point of view and when to surrender it?

The attributes of resilient people

Resilience is something we learn through adversity. We apply those beliefs and skills, in turn, when we face new adversity.

Here is my list of attributes, from March 2017, that support resilient people during difficult times.

“6 Cs of Resilience”

I offer the “6 Cs of resilience” to stimulate your thinking and perhaps guide your actions: 

Clarity about values, ideas, goals, and strategies to accomplish those goals. Such clarity will come in and out of focus and require fresh thinking when circumstances change within and around us.

Commitment to persist through difficult times. Resilience sometimes requires doing the thing we don’t want to do but that we know is important.

Communication that seeks first to understand and that is both respectful and assertive. Such communication is particularly challenging when people vigorously disagree with us by asserting values and positions that we believe are irrational and even immoral. 

Community to gain clarity, support, guidance, inspiration, and the power of collective action when we are addressing powerful social and economic forces. Dialogue created in community can also help us find and maintain clarity.

Courage to do what is uncomfortable and even frightening. Courage is not the absence of fear, but instead acting in its presence. As someone once said, “Feel the fear and do it anyway.” 

Care, beginning with self-care. Self-care means making our physical, emotional, and spiritual health a priority because if we don’t care for ourselves the other Cs will be difficult if not impossible to achieve. Care also includes, of course, respect for others, particularly those with whom we most strongly disagree.

No matter our starting place, the “6Cs” enable us to take well-considered stands about things that are significant to us and to join with others to achieve what we cannot accomplish alone.

Which of the Cs is most important for you at this particular moment in time? What would you add to this list?

How to create deeper professional conversations

It is true, I think, that “a little learning is a dangerous thing,” when superficial knowledge is allowed to substitute for the deep understanding that is required to make sound decisions and solve important problems.

That’s why I think this guest post by Lois Easton from February 2014 on deepening professional conversations is so important.

Lois Easton describes how to deepen professional conversations

In my experience, too many conversations in professional meetings, including  professional development, involve “talking about” complex subjects rather than moving progressively deeper into the substance of ideas and practices. Such conversations are often random, superficial, unproductive, and, for all of those reasons, unsatisfying.

To better understand how this problem might be addressed I asked Lois Brown Easton to offer her perspective and to describe how protocols and other strategies could be used to deepen professional conversations.

I have known and respected Lois’ work since I visited Eagle Rock School and Professional Development Center in Colorado in 1997, at which she was then the Director of Professional Development. These days Lois is a writer, coach, and consultant.  (Additional information about Lois’ books and professional contributions are provided at the end of this essay.)

Here’s what Lois Easton has to say:

Sometimes the best-intentioned professional discussions seem to go nowhere.  Polite to the last word, people leave them unsatisfied and uncommitted to making any changes in their daily practice. 

Or, perhaps they ARE satisfied.  After all, a discussion that has no repercussions, requires no one to do much of anything, may be a lot easier than a discussion that goes somewhere.

And, perhaps they ARE committed, even if only subconsciously, to stay the same.  After all, what has worked for X years (you put in the number, including the years simply being a K-14 student), will certainly go on working, won’t it?

At the best, such discussions may yield only the most cynical of statements, “Well, another one done.  Back to work.”

Why do such discussions go nowhere? It seems to me that there are three reasons for “Nowhere Land” in terms of professional discussions:

1. The discussion is predictable.  It is not exploratory; there are no surprises.  These people will argue for Point A; these people will argue against Point A and offer Point B.  These people will go along with either one.  These people don’t really care.  One of the solutions will “win,” Point A or B.  Some people will take action accordingly; some people won’t.  Next week (month/year), there will be other discussions and other decisions, and they’ll go the same way.  It’s all politics and power… not new ideas, innovative solutions, or out-of-the box thinking.  Ho-hum!

One solution to predictable discussion is dialogue, real dialogue.  Dialogue is different because people slow down the pace of talking rather than race towards a conclusion or decision.  They consider each idea that is presented, building on ideas through comments and sincere questions, until they reach understanding.  They uncover assumptions, explore ramifications, project possibilities.  The language of dialogue is iterative and probing, as in, “Here is what I think you’re saying: ______.  I’m wondering about the assumptions that you have about that idea.” 

Dialogue is a skill that needs to be learned and practiced, consciously.  Dialogue works for any topic that needs creative thinking, innovative solutions, and choices among surprising possibilities.  Effective leaders know that juicy dialogue can be sufficient unto itself or lead to productive discussion and awesome (in the original sense of the word) decisions.

2. The discussion lacks prompts or protocols that take people deeper into the subject.

Especially when people in a discussion are speeding down the highway of decision, discussion tends to be shallow.  Discussants deal with the basics in order to make the decision.  

Prompts or protocols can take people deeper into discussion and, usually, into dialogue that lets them probe ideas.  One protocol that seems to work well for deepening discussion is the “Peeling the Onion Protocol.”  

In one version of this protocol, a presenter (anyone who can present the issue) describes what a group will study.  The presenter also presents one or two key questions, such as “On what basis will we be able to make decisions about this issue? What should be our guidelines?”

Everyone writes freely on the issue and the key question(s)—partly to get focused on the issue and partly to have something to contribute in the next steps. 

Then there are three rounds, during which the presenter is silent and taking notes that reflect what the other participants have said.

In round one, the focus is on clarifying the issue.  Participants may say things such as, “What I heard the presenter say is . . . ” or “I’m wondering how we would describe this issue to [someone else]” or “I’m not sure I understand what we mean by [X].”

In round two, the focus is on probing the issue.  Participants may say, “One assumption that we seem to be making is…,” or “A question this raises for me is …,” or “I understand this issue as….” Others listen carefully to understand what others say and rephrase, comment, or ask questions before moving on to another probing statement.

In round three, the focus is on deepening the probing process through “What if” questions:  “What would happen if we…?” or “How would it work if we…?” or “What’s the worst/best that would happen if….?” As in round two, others listen carefully to understand before moving on to another probing question.

After the third round, the group is silent while the presenter reflects aloud (consulting notes taken during the rounds), further deepening the dialogue.  The presenter might say something such as, “I heard you say X, and that made me think further about this issue.”

Finally, the whole group debriefs both the content and the process.  At this point, the group has deeply explored the issue and may be ready for making a decision that all understand, approve, and can be accountable for.

3. The discussion does not lead to social accountability.

Decisions that come out of shallow discussions may result in accountability in the sense that someone is going to do something.  Others, especially when they feel the decision is preordained—already decided in some way by those with power—may feel no sense of accountability for the decision.  Since they have not really participated, probed, and pushed deeper into ideas to determine which solutions are really the best, they may feel no ownership of the issue and, likewise, unaccountable for the results.  

In “Fist to Five” (with people holding up fingers on one hand to signal their commitment to an idea or decision; a fist representing no commitment and five fingers full commitment and active participation in carrying out the decision), people might show two fingers, meaning they’ll not interfere with the decision, but they will not work actively towards carrying it out.

Peer or social accountability occurs when people deeply understand an issue and its ramifications, and how they can be addressed.  They have had an active role in dissecting the issue and choosing the best solution. They have “owned” the issue and feel accountable for what happens as a result of the dialogue in which they have participated.  When the outcome really matters, people are willing to go deeper and stand behind the results.  

Peer or social accountability means that people hold each other accountable for acting upon a decision. People expect others to take action and, therefore, will take action themselves. Peer or social accountability is critical when decisions are being made about whole-school (or whole-organization) change.

So, in a circular way, in order for people to feel accountable for substantial and lasting change—such as improving learning conditions for students or adults—they must engage in deeper discussions, such as dialogue, using protocols to guide those discussions, and making decisions as a result of them that hold each one of the participants accountable. 

Lois Easton is the author of Powerful Designs for Professional Learning (which is being published in 2014 in its 3rd edition), Professional Learning Communities By Design: Putting the Learning Back Into PLCs (2011), and Protocols for Professional Learning (2009).  

“Change the way you think…”

Some beliefs are enabling—they support us in fulfilling important life purposes. Others can disempower and otherwise undermine the realization of those goals. Fortunately, we can choose our beliefs.

 This post from January 2014 examines 11 disabling beliefs.

11 dysfunctional beliefs that profoundly undermine leadership, teaching, and learning 

Change the way you think, and you are halfway to changing the world. —Theodore Zeldin

You may call them beliefs, assumptions, conceptual frames, mental models, or world views.

While for the most part they may be invisible to us, they are likely to have a profound effect on leadership and teaching.

And, as a result, when left unexamined, some of our beliefs may have a profound negative effect on student learning.

Here are 11 such disabling beliefs that provide an often unspoken subtext in countless professional conversations:

1. Some students cannot be expected to learn very much because of their families, economic status, or race.

2. Teaching is a non-intellectual, low-skilled, primarily nurturing activity.

3. Good teachers and leaders are born, not made.

4. Teaching is “telling” and performing.

5. Content is “delivered”; learning is demonstrated by repeating what one has been “told.”

6.. Leadership of change means giving directions. Teachers who do not do as they are directed are “resistant.”

7. For the most part teachers know what to do and how to do it; they just have to be motivated to do it.

6. Because teaching is telling/performing, content is “delivered,” leadership is directing, and the primary challenge of leadership is motivating teachers, continuous improvement results from telling/delivering/directing/motivating.

9. Most significant questions and problems of teaching and learning have one right answer, and an “expert” knows it.

10. Therefore, the primary means of “delivering” professional development “content” is through speakers, workshops, and courses. PowerPoints are essential to such delivery.

11. It takes years to make significant and demonstrable improvements in the quality of professional learning, teaching, and student achievement.

Are there any dysfunctional beliefs that you would add to or subtract from this list?

Pay attention to the fundamentals of professional learning

Sometimes the “bells and whistles” of new things can distract us from the fundamentals, the things that make the biggest difference and form the basis of all that follows.

In classrooms, those fundamentals include close reading, clear and compelling writing, and thoughtful conversations informed by attentive listening.

Those same fundamentals apply to professional development, as this post from February 2014 underscores.

4 fundamental practices for cultivating professional literacy

Generous amounts of close purposeful reading, rereading, writing, and talking, as underemphasized as they are in K-12 education, are the essence of authentic literacy. These simple activities are the foundation for a trained, powerful mind.…” —Mike Schmoker

Many years ago in an interview for a NSDC (now Learning Forward) publication Phil Schlechty told me, “If you don’t have time to read, you don’t have time to lead.” 

For my own purposes I amended his adage to read, “If you don’t make time to read, write, speak, and listen in ways that promote professional learning, you don’t have time to lead.” 

Just as we desire to cultivate literacy among K-12 students, it is essential that education leaders take the time—even just a few minutes a day—to cultivate their own  professional literacy and that of others for the benefit of all their students. 

Professional literacy means the development of intellectual depth and fluency regarding values, beliefs, ideas, and practices that guide day-to-day decision making. Its acquisition requires cognitively-demanding processes, in contrast to the minimal engagement of the “sit and get” sessions that continue to dominate too large a share of “professional development.”

While professional literacy can be acquired through various means, my experience has taught me that four particularly powerful learning processes—speaking and listening with the intention to learn, reading, and writing—are the fundamental practices for cultivating leaders’ professional literacy. 

Speaking isn’t often thought of as a source of learning for the speaker. But leaders can learn from their own speaking when they pay close attention to both their own words—a kind of metacognition in which the speaker monitors his or her own thinking for unexamined assumptions, logical inconsistencies, and so on—and the effects of those words on others. 

Committed, attentive listening by leaders deepens their understanding of the subject at hand and the perspectives of others. It is also an essential first step in influencing the views of others, an orientation that Stephen Covey described as “seek first to understand.”

Careful reading promotes leaders’ learning when they not only take in information but respond actively to it by making comparisons with what they already understand and believe and by raising new questions for exploration. Such reading enables leaders to be engaged with the minds of individuals who they may never meet. 

Because writing is thought made visible, it promotes learning by enabling leaders to refine their ideas, examine their logical consistency, and determine the most concise and precise means for their expression. Journal writing and blogging are two common and especially powerful means for such reflection. And blogging also enables leaders to actively engage with the perspectives of readers who offer their comments.

Taken together, these four learning processes are fundamental, interconnected means for cultivating’ professional literacy.

What would you add to this list?

6 important contradictions in life and work

Most of us find it difficult to simultaneously hold in our minds two or more contradictory beliefs. 

Nonetheless, sometimes one idea and its opposite are both true.

Here are several examples:

1. Plan carefully and persist in doing what’s important to you and to others, but be prepared to improvise because of unanticipated events. Plan, but hold those plans loosely.

2. Recognize the value of expertise and research, but also understand their limitations. Be open to new learning while simultaneously inquiring about the evidence upon which recommendations are being made.

3. Trust yourself, but ask respected colleagues and friends to offer their perspectives on your experiences and point of view.

4. Know that one person or a small group can change the trajectory of an organization, but don’t underestimate the power of systems and processes to affect what we think and do each day.

5. Conventional wisdom may offer guidance, but don’t unconditionally follow its dictates. In fact, make it a habit to surface and thoroughly examine the often unexamined assumptions that guide our lives.

6. Aim big. There are situations that require large, seemingly impossible goals to stretch us out of our comfort zones, but remember that such stretch goals are achieved and celebrated in incremental steps.

What contradictions would you add to this list?

The challenge of shaping school culture

The power of school culture in shaping continuous improvement and the challenges leaders face in creating and sustaining such a culture is a subject of perennial interest to readers of this blog.

Here is a post on that subject from August 2015 with links to frequently-read essays on that topic.

School culture matters 

School culture is an incredibly powerful but often invisible force that shapes a school community’s work. It is more powerful than new ideas and innovative practices.

Administrators and teacher leaders who ignore school culture or underestimate its influence will almost certainly fail in improving teaching and learning for all students.

While school culture may be largely invisible, some of its qualities can be discerned by observers who are attuned to them. 

In an earlier post I suggest 9 symptoms of a problematic school culture.

Among the most common of those symptoms are that: 

• the most honest conversations happen in parking lots rather than meeting rooms, 

• in just a few years new teachers begin to sound and act like veterans who are resigned to the status quo and deeply entrenched in their ways, and 

• educators feel more professionally connected to followers on social media they have never personally met than to grade-level, department, or PLC colleagues with whom they share students and common purposes.

In another post that focused on desirable cultural shifts I wrote:

“[N]ew cultures [cannot] be created by leaders acting alone. Indeed, a primary characteristic of high-performing cultures is that leadership is distributed throughout the school community. That means that new, more effective cultures are co-created by leaders and community members, especially teachers.

In that post I identified several shifts that occur when school cultures move in a positive direction:

confusion and incoherence regarding important goals, ideas, and practices to clarity and coherence;

leadership centered on a single individual to leadership developed and distributed throughout the school community;

resignation and powerlessness to hopefulness and collective sense of efficacy;

low levels of trust to high levels of trust;

• a focus on deficits, negativity, and complaint to strengths, positivity, and appreciation;

professional isolation and dependence on outside authority to results-oriented experimentation founded in teamwork and community;

accountability to external authorities to accountability to one another for achieving important goals; and

episodic, superficial professional development to team-based learning embedded in the planning, assessment, and continuous improvement of teaching and learning for the benefit of all students.

I encourage you to read and study these essays and to have candid conversations with colleagues about the culture of your school or school system and to determine what can be done with urgency to strengthen it.

Happy Holidays and best wishes for a wonderful 2019….


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