Archive for the 'Leadership' Category

Addressing the “final 2%”

Learning produces physical change in the brain. —James Zull

I once read a critique of strategic planning that said it too often failed in its “final 2%,” that is, the part of the plan during which new ideas and practices are implemented by the people who do the frontline work of the organization.

That critique seemed equally valid for large-scale efforts to improve professional learning in schools.

Here’s a metaphor that may be helpful:

Imagine the United States investing trillions of dollars on a new and massive interstate highway system. 

Imagine all the time and energy and resources required to create legislation to authorize and fund the project and to pay engineers to design it and surveyors to lay out its course. Land would have to be purchased, contractors selected, and the roadway constructed.

Now imagine after years of planning and construction, the highway is complete, east to west and north to south in every state in the land.

But only one thing is missing—the off-ramps into the tens of thousands of towns it bypasses. It is essentially a highway to nowhere.

Those off-ramps are the final 2% of the highway project, the part that if not successfully executed negates the value of all that preceded it.

Like the first 98% of the illustrative highway system, schools and schools systems do a great many things in the name of professional development that may be important and even essential but in and of themselves do not affect learning and relationships in schools. 

Among these activities are establishing policies, forming planning committees, creating new positions, hiring individuals to fill those positions, and adapting union contracts to promote professional learning.

Unfortunately, leaders are often so exhausted by these activities that little energy remains for the most demanding work of all—implementing the new ideas and practices that are the final 2%.

In addition, leaders may underestimate the demands of designing and conducting the cluster of sufficiently robust learning activities that, as Zull points out, literally change the brains of teachers and administrators for the purpose of continuously improving teaching and learning.

These activities engage teachers and school leaders in solving challenging problems within the unique context of their schools and deepening their understanding of new practices.

The final 2% also includes the day-to-day demanding work of principals and teacher leaders in shaping school culture, meeting by meeting and conversation by conversation. These activities address the interpersonal challenges of leadership—the unpredictable and often emotionally-laden experiences that have a significant effect on human performance and relationships.

Four particularly powerful learning processes—speaking and listening with the intention to learn, reading, writing, and having critical conversations—are fundamental in both promoting professional learning and in creating cultures of continuous improvement.

While speaking isn’t often thought of as a source of learning for the speaker, teachers and school leaders can learn from their own speaking when they pay close attention to both their own words (a kind of metacognition in which the speaker monitors his or her own thinking for confusion, unexamined assumptions, and logical inconsistencies) and the effects those words have on others. 

Committed, attentive listening by educators deepens their understanding of the subject at hand and the perspectives of others. It is also an essential first step in influencing the views of others, an orientation that Stephen Covey described as “seek first to understand.”

Careful reading promotes educators’ learning as they make comparisons with what they already understand and believe, raise new questions for exploration, and thoughtfully consider implementation challenges. Such reading enables leaders to be engaged with the minds of individuals they may never meet. 

Because writing is thought made visible, it promotes learning by enabling teachers and school leaders to refine and examine the logical consistency of their ideas and to determine the most concise and precise means for their expression. Journal writing and blogging are two common and especially powerful means for such reflection. And blogging also enables leaders to open their minds to the perspectives of readers who offer their views in response.

Critical conversations are the means by which respect and civility are practiced, trust is established, diverse perspectives are shared, and cultures shifted. Without them, it is impossible to initiate and sustain continuous improvement efforts.

The goal of these learning activities is to produce complex, intelligent behavior in all teachers and leaders, to enhance professional judgment, and to create school cultures that enable quality teaching for the benefit of all students.

In your experience, what activities produce lasting and meaningful change in the brains of educators and in their professional relationships?

What to do when you feel like an impostor

I have sometimes felt like an impostor, particularly when taking on new, more demanding responsibilities.

Over time I learned that many leaders also have felt like frauds whose incompetence might be revealed at any moment, and that there was a name for such a feeling—“the impostor syndrome.”

Here’s what I had to say on that subject in January 2013.

When leaders feel like impostors

A surprising number of us feel like impostors. Even people who appear confident and in charge may be experiencing what some have termed “the imposter syndrome.” 

Those who suffer from it may appear to know what they are doing. They may appear confident, or even superbly confident. But deep inside they fear the moment when their incompetence will be revealed.

Here’s an example in which Ben Affleck describes what it felt like to direct his first movie, “Gone Baby Gone”: “I was very, very scared. I just didn’t know if I could do it. . . . And every day I was scared, and I probably stayed that scared throughout … and not sure of myself at all.”

So, if you sometimes feel like you have risen above your level of competence, here are some things you might do:

1. Admit it to yourself and to trusted confidants. Because this is a very common feeling, they are likely to disclose the same feelings to you, and together you will experience the relief of knowing that you’re not alone.

2. Read what experts have to say about the syndrome and what can be done to address it.

3. In those small number of areas in which there may be reality-based knowledge or skill deficits, engage in the process of professional learning to remedy the deficits.

If you have felt this way, what strategies have you used to counteract the impostor syndrome when you felt it arising within you?

Meaningful change begins with ourselves

A theme that has run through many of my posts for the past 8 years is the importance of administrators and teacher leaders changing themselves before trying to change others.

This post from February 2013 makes a succinct case for that point of view. Next week’s post will talk more specifically about what those changes might be.

Change yourself first 

One key to successful leadership is continuous personal change. Personal change is a reflection of our inner growth and empowerment. Empowered leaders are the only ones who can induce real change. —Robert Quinn

Important, lasting improvements in teaching, learning, and relationships in schools occur when leaders adopt new beliefs, deepen their understanding of important issues, and consistently speak and act in new ways. It is a common human tendency to see others’ shortcomings before noticing our own complicity in maintaining the status quo. It’s also human for leaders to believe that the primary barriers to change reside outside themselves. Leaders who understand these dynamics begin the change process by making significant and deep changes in themselves. 

Today I will reflect on an important school goal to determine a belief I want to modify, an understanding I want to deepen, a skill I would like to acquire, or a habit I want to develop.

[This “meditation” is the first of 180 (one for every day of the traditional school year) provided in Leadership 180: Daily Meditations on School Leadership.]

 

An example of educational malpractice 

While some important things are very complex and difficult to explain, others are clear and straightforward.

Here’s an example of such simplicity from November 2013.

Why professional development without substantial follow-up is malpractice

If a primary goal of professional development is to affect what teachers and administrators believe, understand, and do on a daily basis, then . . . .

Offering “presentations” or “training” without intensive and sustained small-group dialogue, in-classroom coaching, and just-in-time problem solving is educational malpractice.

Put another way, “head learning” abstracted from practice without abundant opportunities for supportive on-the-job feedback and trouble shooting wastes the organization’s resources and squanders teachers’ good will.

Such malpractice is not only an ethical lapse, but is immoral when students’ learning and well being are negatively affected.

Of course, the presence or absence of many other things in classrooms and schools is also malpractice.

What would you put on your “educational malpractice” list? 

What leaders can do to ensure strong teamwork

One of a leaders’ most important responsibilities is to ensure strong teamwork within the school community.

This post from February 2013 lists three “essentials” for the development and maintenance of effective teams.

Effective teamwork requires that leaders do 3 things

Strong teams are the the foundation of school cultures infused with interpersonal accountability, experimentation, and the continuous improvement of teaching and learning.

Effective teamwork requires that leaders do three things:

1. Believe in the importance of teamwork. Teamwork is based on the assumption that the school community can accomplish more when its members work together than alone. If leaders don’t truly believe that teams are the building blocks of continuous improvement, “teamwork” will be perfunctory, at best.

2. Have a deep understanding of the attributes of effective teamwork. Strong teamwork begins with principals and teacher leaders understanding the qualities that distinguish effective from ineffective teams and from other task-related groups in schools. 

3. Have a plan to continuously improve the functioning of teams. Planning begins with a clear sense of the current functioning of each team and of its next level of development.

The Rush-Henrietta School District near Rochester, New York developed a helpful rubric that explains the attributes of effective teams and what they look like in practice. A more complete explanation of the three requirements discussed above and the Rush-Henrietta rubric can be found here. 

Question: What has your experience taught you about effective teamwork and how to develop and support it?

Why it’s important for leaders to maintain a “learner’s mind”

Over the past decade as a hospice volunteer I have supported dozens of patients in telling their life stories and preserving them for future generations.

More often than not, patients were energized by the process of reviewing their lives. In addition, as they reflected on their experiences they often discovered an overarching sense of purpose that was previously invisible to them. 

And almost always they would tell stories that were meaningful to me, such as this one I offered in an April 2015 post.

When leaders’ egos grow too tall

“There’s an ego looking for a place to inflate,” my table mate at a Washington, DC meeting of high-level officials whispered to me as a prominent member of the education establishment entered the room, a prophecy that unfortunately soon proved itself to be true.

I was reminded of that meeting when Jean, a patient I was visiting in my role as a hospice volunteer, shared with me a simple but profound poem she had recently written:

“The long, dark corridor of life narrows at the end./And those whose ego grew too tall will have to learn to bend.” 

While Jean was describing the “long, dark corridor” of her own life as it narrowed in her 90s, her warning regarding egos that grow too tall without learning to bend also obviously applies to education leaders.

Signs that a leader’s ego has grown too tall include:

• Enjoying hearing himself or herself talk, usually at great length, rather than listening to others.

• Believing that he or she generally knows more than others, including being the only one with the wisdom to understand problems and how to solve them.

Ways in which leaders can learn to bend:

• Maintaining a “learner’s mind.” Leaders with such mindsets assume that they may not know what they don’t know.

• Recognizing that the perspectives of others are essential in identifying and solving problems.That means that they seek first to understand by spending far more time listening than speaking.

• Remembering that while leaders have unique roles and responsibilities, those who are successful cultivate a community of equals rather than one of  privilege and hierarchy.

What have I missed?

Principles of leadership from Mother Teresa

This post about Mother Teresa from May 2014 could hardly draw a starker contrast to last week’s post on maintaining sanity in the face of daily barrages of lying and deception from the highest levels of the American government.

What Mother Teresa can teach school leaders

Knowing my interest in leadership, a friend gave me Mother Teresa, CEO, whose authors, Ruma Bose and Lou Faust, extract 8 principles from Mother Teresa’s work:

1. Dream it simple, say it strong.

“Mother Teresa is one of those humans who had a simple dream that profoundly changed our world. Her dream was helping the poorest of the poor. She began with that vision, then developed a clear plan for making it come true. Everything Mother Teresa did in her life stemmed from defining her vision and aligning and rallying all of her resources and supporters to her goal….

“‘Saying it strong speaks to the constant need for a leader to consistently speak with passion and conviction about her vision for her organization. She also must act in ways aligned with that vision.”

2. To get to the angels, deal with the devil.

“Leaders need to know where to draw their lines. Sometimes you have to compromise. You need to have the courage to decide which compromises are acceptable and which are not. You will not always make the right choices and you will get criticized for them. Mother Teresa was criticized about many of her choices. Her response was to stand by her beliefs and focus on getting her job done.”

3. Wait! Then pick your moment. 

“A balance between action and reflection is critical to keep focused during the emotional ups and downs of leadership. When reflecting, ask yourself if you’re moving toward your vision, laying the groundwork to ensure you are ready once the time is right.”

4. Embrace the power of doubt.

“Doubt isn’t necessarily a crisis of faith. Obstacles are a daily part of life. You can have faith that something good is going to happen, but doubt how you were ever going to get there. When we embark on journeys into the unknown, it is important to acknowledge and process our feelings of doubt. Unprocessed doubt can lead to paralyzing fear, but using doubt to question yourself can strengthen your beliefs and free you from that fear.”

5. Discover the joy of discipline.

“In leadership, as in life, discipline is about doing…. Discipline is about the long-term benefit. There is no shortcut or miracle pill. It takes effort and willpower to succeed at business and in life. Procrastination is the enemy of discipline. Mother Teresa believed that if you took care of your small responsibilities, life would reward you with bigger responsibilities.”

6. Communicate in a language people understand.

“Many people approach communication as a matter of consistency, clarity, and presentation style.… Mother Teresa took the opposite approach. To her, communication was often more about listening and observing than about speaking.… She used this information to adapt her language, naturally but intentionally, to that of other people, while paying close attention to their responses. Did they understand what she was really saying? Were they open to her words and intentions? Did she need to stop and listen some more?”

7. Pay attention to the janitor.

“One reason Mother Teresa touched people so deeply was that she made them feel heard and valued. She understood that at the most basic level, we all want to feel valued in what we do, whether by our families, our friends, or our colleagues….

“How do you make people feel valued? Pay attention to them! Acknowledge who they are. Ask them questions. Know their names.”

8. Use the power of silence.

“For a leader, applying the power of silence means clearing your mind and listening to your inner voice. Silence of the mind – stopping your mind – is critical.…

“To silence your mind, begin by eliminating all distractions. If you are in your office, close the door and turn off all devices that would be distracting, such as your cell phone.…

“If you take time to silence your mind regularly, your mind will find the answers you need for every aspect of your life.”

“You don’t have to be a saint to benefit from Mother Teresa’s leadership principles…,” Bose and Faust conclude. “Start today by picking one principle that resonates with you. Implement it and begin to change how you lead your life or your organization. It will make a difference.”

Which of these principles resonates most with you? 


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