Posts Tagged 'emotional intelligence'

Can emotional intelligence be developed?

The ability to “read” other people, vividly imagining their unique psychological experience, is the compass by which we navigate our social world. —Hunter Gehlbach (March 2017 Kappan)

More often than not, resilient people possess the kind of people skills that we now associate with emotional intelligence, skills that are too often in short supply in many organizations, particularly at the highest levels.

Over the decades I’ve observed that people who are successful in a particular job sometimes run into difficulty when they are “promoted” into positions that require more sophisticated interpersonal skills, such as leading teams, supervising other adults, or resolving conflict in satisfying ways.

While they have the technical skills to do their jobs, they often lack the “soft skills” to be successful in their work.

These skills include the ability to listen deeply, have empathy, identify and manage their emotions and respond appropriately to the emotions of others, display authentic positive emotions, and so on.

The problem is compounded because their low emotional intelligence means that these otherwise competent people are likely to lack the introspection required to identify the problem and the skills to do something about it.

And the situation is further compounded because many people mistakenly believe that emotional intelligence is something you are born with, not something that can be intentionally developed over time. (A useful resource on this subject is Primal Leadership: Learning to Lead With Emotional Intelligence.)

What do you think:

Do resilience and emotional intelligence go hand in hand? Can someone be resilient without those skills?

Is diminished emotional intelligence a barrier to effectiveness for otherwise competent people? 

Does a lack of introspection and a belief that emotional intelligence can’t be developed mean that those people are unlikely to change?

The emotional dimensions of change

“The President-elect, it turned out, had a gift for the behavioral arts. He intuitively grasped “loss aversion” (our tendency to give more weight to the threat of losses than to potential gains), and perpetually maximized “nostalgia bias” (our tendency to remember the past as being better than it was). He made frequent subconscious appeals to “cultural tightness” (whereby groups that have experienced threats to their safety tend to desire strong rules and the punishment of deviance), and, perhaps most striking, his approach tapped into what psychologists call “cognitive fluency” (the more easily we can mentally process an idea, such as “Make America great again” or “Lock her up!,” the more we’re prone to retain it). Even his Twitter game was sticky: “Crooked Hillary!” “build the wall.” (…[R]epetition works.)” —Sarah Stillman

Human beings don’t like change, and we are not particularly rational about it.

That means that fear and anger and even hope can trump evidence and logic (pun intended).

Which means we are more easily manipulated by demagogues than we would like to believe.

It also means that if we seek to influence others it is important to understand that reason alone seldom produces lasting change.

If “reason” isn’t sufficient, what works?

1. Research and other forms of evidence provide a rationale for change and are essential to some people before they will consider the change.

2. Well-selected anecdotes (preferably based on personal experience) and testimonials from individuals respected by group members can be very persuasive. So, too, are images and video (think back on photographs and video clips that have changed public perception related to important problems).

3. Remember that the emotional response change evokes in others is not necessarily about us (although it may feel that way) nor about the ideas or practices we promote.

Being forearmed with an awareness of the emotional dimensions of change can increase our resilience during this present moment of heightened national anxiety and fear.

It can also enable us to remain deeply engaged over the many years and decades required to bring about meaningful and lasting change in any important field of endeavor.

Ask 3 questions before posting on social media

“Before posting anything on social media, ask yourself three questions: Is it true? Is it kind? Is it necessary? Post only if the answer to all three is yes.” —How to Be Mindful With Facebook

The intentions behind our actions matter because those actions can have immediate and sometimes far-reaching unintended consequences for others.

Few of us have not regretted something we’ve emailed or posted in haste that was not true, kind, and/or necessary.

Consider displaying these three questions next to your computer or as a recurring reminder on your smart phone or other device. 

If doing so prevents just one unfortunate posting they will be well worth the effort.

And on that peaceful thought I would like to wish you the happiest of holidays and a wonderful 2017.

Our words matter…

As this political season has taught us, the feelings that words evoke are contagious. They can uplift and unite us or create hatred and division.

Likewise, particular words have a unique emotional resonance to each of us because of the meaning they possess in our life experience.

Here a few words that have such resonance for me:

Empower, as in enabling others by delegating authority and responsibility

Voice, as in “expressing our uniqueness” or enabling others to express their uniqueness (see “empower”)

Conversation, as in thinking deeply with others about important topics with an openness to learning

Learn, as in changing what we belief, understand, and/or do

Teach, as in promoting the intellectual, emotional, and physical growth and well being of others

Witness, as in “bearing witness to” the life circumstances of others.

What words most resonate with you?

Doing good rather than doing nothing

“’Always go to the funeral’ means that I have to do the right thing when I really, really don’t feel like it. I have to remind myself of it when I could make some small gesture, but I don’t really have to and I definitely don’t want to. I’m talking about those things that represent only inconvenience to me, but the world to the other guy…. In my humdrum life, the daily battle hasn’t been good versus evil. It’s hardly so epic. Most days, my real battle is doing good versus doing nothing.”” —James Surwilo

Sometimes the most important things we can do are the simplest.

But doing those things requires overcoming the very human desire to avoid uncomfortable situations like, as in this example, attending a funeral.

What “doing good” things have you avoided because it is easier not to do them, and how do you overcome that avoidance?

What kind of pain do you want?

Dennis

The fact that you cannot escape the downsides of your strengths brings us to an interesting decision point. People often talk about the success they aspire to in life, but as author Mark Manson writes, the most important question to ask yourself is not, “What kind of success do I want?”, but rather, “…What kind of pain are you willing to bear in the name of achieving what you want to achieve? Answering this question honestly often leads to more insight about what you really care about than thinking of your dreams and aspirations.” —James Clear

One of the ingredients of a good life, I think, is using our strengths as consistently as possible to achieve things we care deeply about.

But while our strengths add value to our lives, they also can have a shadow side.

For instance, self disciplined people may lack spontaneity, while those known for their ability to improvise in the moment may have difficulty achieving goals that require consistent and persistent behavior.

Likewise, “success” can have a shadow side. In aspiring to something we regard as important we may simultaneously sacrifice something else that is also important to us.

Life’s most important decisions seldom are between something we value and something we don’t. Rather they are choices between two or more things that are important to us. Choosing one (for example, making a bigger difference in our work) is likely to mean sacrificing something else (say, family time or health).

That means that the pursuit of something important is likely to come with a cost or “pain,” as Mark Manson explains it.

Awareness of that reality can help us make more conscious decisions about the kinds of lives we want to have.

What do you think—does “success” have a potential downside, and how might it be avoided or at least minimized?

Bullies …

Dennis

If not now, when? If not you, who?” ―Hillel the Elder

Bullies come in all sizes and exist in all occupations. There are playground bullies, cyber bullies, bullies in the workplace, and even bullies who run for president.

Bullies may be famous and powerful, or they may be virtually unknown except to those they bully.

When I was young an adult told me that the best way to deal with bullies was to stand up to them.

Such a stand against bullying, of course, requires courage.

One or more people standing up to him or her—one-to-one or in group settings—is often all that’s required to end the bullying or at least blunt its effects.

Given that courage doesn’t mean acting in the absence of fear, but rather acting in spite of it, the presence of fear is not a sufficient reason to allow bullies to destroy what others have created or want to create.

stop-bull

Sometimes standing up to bullies is no more complicated than that – it literally involves standing and looking the bully in the eye because deep down many bullies are very afraid.

One of my favorite moments in the first presidential debate between Hillary Clinton and Donald Trump was when moderator Lester Holt asked Trump to explain to Clinton why she didn’t have “a presidential look,” given his public statements on that subject. Trump, not surprisingly, tried to change the subject.

At other times standing up to bullies may require clarifying one’s principles and perhaps even rehearsing a confrontation with a trusted colleague or friend.

In 1954 Joseph Welch’s, “Have you no sense of decency, sir? At long last, have you left no sense of decency?” was a turning point in the history of McCarthyism.

Many of us have one or more bullies in our lives.

Sometimes it is no more complicated than thinking deeply about your response to this question: If not now, when? If not you, who?


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