Posts Tagged 'resllience'

Can emotional intelligence be developed?

The ability to “read” other people, vividly imagining their unique psychological experience, is the compass by which we navigate our social world. —Hunter Gehlbach (March 2017 Kappan)

More often than not, resilient people possess the kind of people skills that we now associate with emotional intelligence, skills that are too often in short supply in many organizations, particularly at the highest levels.

Over the decades I’ve observed that people who are successful in a particular job sometimes run into difficulty when they are “promoted” into positions that require more sophisticated interpersonal skills, such as leading teams, supervising other adults, or resolving conflict in satisfying ways.

While they have the technical skills to do their jobs, they often lack the “soft skills” to be successful in their work.

These skills include the ability to listen deeply, have empathy, identify and manage their emotions and respond appropriately to the emotions of others, display authentic positive emotions, and so on.

The problem is compounded because their low emotional intelligence means that these otherwise competent people are likely to lack the introspection required to identify the problem and the skills to do something about it.

And the situation is further compounded because many people mistakenly believe that emotional intelligence is something you are born with, not something that can be intentionally developed over time. (A useful resource on this subject is Primal Leadership: Learning to Lead With Emotional Intelligence.)

What do you think:

Do resilience and emotional intelligence go hand in hand? Can someone be resilient without those skills?

Is diminished emotional intelligence a barrier to effectiveness for otherwise competent people? 

Does a lack of introspection and a belief that emotional intelligence can’t be developed mean that those people are unlikely to change?


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